Service Desk Technician – Skopje

Service Desk Technician – Skopje

We are looking for a Service Desk Technician to join our team in Skopje.

What we expect from you

Skills & Experience

Skills & Experience

  • Bachelor’s degree in computer science, information technology, or a related field

  • Knowledge of computer hardware, software, and networking

  • Good English communication skills, both verbal and written

  • Strong organizational and problem-solving skills

  • Ability to work well in a team environment and handle multiple tasks

  • Customer-focused approach to support and problem resolution



  • Respond to incoming support requests via phone, email, and chat

  • Troubleshoot technical issues and provide solutions in a timely manner

  • Escalate more complex issues to senior team members as needed

  • Document all support interactions in the service management system

  • Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests

  • Participate in training and development opportunities to enhance technical skills

  • Assist in the maintenance of hardware and software inventory

  • Collaborate with team members to identify and resolve systemic issues

Skopje Office

Quipu Regional Office Skopje operates since 2004 and has currently around 65 employees – this fact makes Quipu one of the oldest and most stable companies that is active in the Macedonian IT market. In 2023, we relocated to a central and lively space, in an attractive location near Skopje City Centre.

Skopje Office

If you see yourself in this role, we would like to get to know you. Send us your application in the form below, by 01.05.2024.

Apply now!

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