IT Operations Manager – Kyiv

IT Operations Manager – Kyiv

We are looking for an IT Operations Manager to join our team in Kiyv.

What we expect from you

Experience

Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field

  • Experience of managing IT and/or project management for 5 years and more

  • Experience in working with geographically distributed and remote team members

  • Experience in working in a multicultural environment

Skills

Skills

  • Strong analytical and critical thinking skills

  • Strong organizational and presentational skills

  • Demonstrates a balance of business understanding and technical skills.

  • To be able to identify and resolve problems in a timely manner by collecting and analyzing information, making, or requesting technical decisions to achieve expected business results.

  • Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.

  • Strong project management skills, with experience in maintaining project portfolios. ITIL and/or PMP certification would be a plus.

Responsibilities

Responsibilities

  • Accountable for overall service quality, service level management, and controls

  • Responsible for ensuring optimal availability and continuous performance optimization of IT infrastructure components and applications

  • Owner of the 360-degree meetings with IT & business stakeholders to help build, grow, and maintain customer relationships.

  • Support the Client in the development of the IT Strategic and Operational Plans aligned with strategic objectives.

  • Ensure IT systems and operations comply with applicable laws and regulations

  • Advise and support the Client on the preparation and execution of the annual IT budged

  • Support the Client in the processes associated with internal/external audits and supervision engagements lead remediation of related risks, deficiencies, gaps, or issues

  • Coordinate BCP Test activities and participate in crisis management situations ensuring coordination and collaboration with teams and respective IT providers

  • Escalation points for the incident, problem, and change management processes

  • Oversee and manage the IT Project Portfolio

  • Lead and inspire the IT team, promoting a culture of collaboration and continuous improvement.

Kyiv Office

Quipu Regional Office Kyiv was established in 2005 and currently has around 50 employees. We provide technical support to the global group of ProCredit Banks with two teams that cover various areas of technology for banks.

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Kyiv Office