AMS Customer Support – Prishtina

Manage inbound and outbound calls from the clients/merchants in a timely manner

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Support and guidance, via phone, for maintenance services related to POS terminals (i.e. Payment Cancellation, Copy of Invoice, Restart of POS Terminal)

Monitor hardware and software resources for ATM service availability

Gathering and processing of the evidence reported by or on-site engineers

Registration, analysis, and statistical presentation on weekly, monthly and yearly basis

Report on time to Supervisor and team

Meet personal/team qualitative and quantitative targets

Investigate problems and ability to determine appropriate actions for solving issues

Responsible for stock management

Manage the ITC Application for POS, Merchants, and Accounts

Preferable University Degree in Computer Sciences or equivalent experience

Good knowledge of English language, both spoken and written

Self-starter, well organized, responsible, reliable and motivated

Customer oriented and good communication skills

Ability to work under pressure and establish priorities

Ability to work independently and as a member of a team

Ability to work across multiple projects simultaneously

Desire to learn and develop skills further

Good understanding of banking systems (preferable)

Experience with ATM/POS Terminals (preferable)