Service Desk Technician

Service Desk Technician

We are looking for a Service Desk Technician to join our team in Chisinau.

What we expect from you

Skills & Experience

Skills & Experience

  • Bachelor’s degree in computer science, information technology, or a related field

  • Knowledge of computer hardware, software, and networking

  • Good English communication skills, both verbal and written

  • Strong organizational and problem-solving skills

  • Ability to work well in a team environment and handle multiple tasks

  • Customer-focused approach to support and problem resolution

Responsibilities

Responsibilities

  • Respond to incoming support requests via phone, email, and chat

  • Troubleshoot technical issues and provide solutions in a timely manner

  • Escalate more complex issues to senior team members as needed

  • Document all support interactions in the service management system

  • Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests

  • Participate in training and development opportunities to enhance technical skills

  • Assist in the maintenance of hardware and software inventory

  • Collaborate with team members to identify and resolve systemic issues