Service Desk Technician
We are looking for a Service Desk Technician to join our team in Chisinau.
What we expect from you
Skills & Experience
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Bachelor’s degree in computer science, information technology, or a related field
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Knowledge of computer hardware, software, and networking
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Good English communication skills, both verbal and written
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Strong organizational and problem-solving skills
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Ability to work well in a team environment and handle multiple tasks
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Customer-focused approach to support and problem resolution
Responsibilities
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Respond to incoming support requests via phone, email, and chat
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Troubleshoot technical issues and provide solutions in a timely manner
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Escalate more complex issues to senior team members as needed
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Document all support interactions in the service management system
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Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests
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Participate in training and development opportunities to enhance technical skills
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Assist in the maintenance of hardware and software inventory
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Collaborate with team members to identify and resolve systemic issues
If this role seems like the perfect match for you, we would like to learn more about you. You can submit your application by June 30, 2025.
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Current openings
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Belgrade, Serbia (1)
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Bucharest, Romania (4)
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Chisinau, Republic of Moldova (1)
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Kyiv, Ukraine (1)
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Prishtina, Kosovo (5)
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Skopje, North Macedonia (1)
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Tirana, Albania (1)
