Service Manager for Shared Services – Skopje

We are looking for a Service Manager for Shared Services to join our team.

Key responsibilities

Lead the development and management of a comprehensive service catalog for Shared Services, IT infrastructure (PaaS), communication platforms, and end-user solutions.
Define and maintain cost models for all services, conducting regular cost reviews and driving cost optimization.
Evaluate existing technologies, identify opportunities for improvement, and recommend innovative, cost-effective solutions.
Propose cutting-edge enhancements to services, ensuring our offerings remain competitive and aligned with client needs.
Monitor and analyze product performance, implementing updates and new features to meet evolving market demands.
see more on the Apply link below

What we expect from you

Experience in a Product Owner, Client Services, or Project Management role, ideally with a focus on IT solutions.
Proven ability to manage client relationships and coordinate cross-functional teams.
Strong understanding of product lifecycle management and experience with research and development to identify new opportunities.
Ability to translate client needs into actionable product strategies and features.
Very good knowledge of English as well as confident in using modern workplace technologies.
see more on the Apply link below

Skopje Office

Quipu Regional Office Skopje operates since 2004 and has currently around 120 employees – this fact makes Quipu one of the oldest and most stable companies that is active in the Macedonian IT market. In 2023, we relocated to a central and lively space, in an attractive location near Skopje City Centre.

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