Service Manager for Shared Services – Bucharest

We are looking for a Service Manager for Shared Services to join our team.

Key responsibilities

Lead the development and management of a comprehensive service catalog for Shared Services, IT infrastructure (PaaS), communication platforms, and end-user solutions.
Define and maintain cost models for all services, conducting regular cost reviews and driving cost optimization.
Evaluate existing technologies, identify opportunities for improvement, and recommend innovative, cost-effective solutions.
Propose cutting-edge enhancements to services, ensuring our offerings remain competitive and aligned with client needs.
Monitor and analyze product performance, implementing updates and new features to meet evolving market demands.
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What we expect from you

Experience in a Product Owner, Client Services, or Project Management role, ideally with a focus on IT solutions.
Proven ability to manage client relationships and coordinate cross-functional teams.
Strong understanding of product lifecycle management and experience with research and development to identify new opportunities.
Ability to translate client needs into actionable product strategies and features.
Very good knowledge of English as well as confident in using modern workplace technologies.
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Bucharest Office

From our Bucharest office, we ensure technical assistance and support IT projects, for different departments, such as Cloud and Infrastructure, DevOps or Applications Departments.

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