ATM Maintenance and Services

Quipu can support banks in maintaining their ATM networks, either on call or according to an agreed routine, to ensure permanent and proper functioning.

First-level ATM maintenance support consists of:

  • clearing of paper jams (receipts, journals and statements)
  • clearing card, envelope and currency jams
  • remote management of ATMs and their components
  • remote management of electric power supply and air-conditioning
  • basic remedial maintenance
  • basic preventive maintenance (monthly)
  • checking and clearing of media transports
  • general cleaning of ATM exteriors, CRT/LCD screens, fascia

The Quipu team can conduct routine checks on the appearance and physical security of all self-service areas and offsite standalone ATMs. This service includes regular checks for technical damage, and for skimming devices installed for the purpose of card fraud.