Service Desk Technician

Service Desk Technician

We are looking for a Service Desk Technician to join our team in SKOPJE.

 

You will gain experience in

You will gain experience in

  • Preparing and managing end-user equipment
  • Office 365 and license management
  • Intune and co-management
  • Ticket assessment and processing
  • End user support via different channels
  • Troubleshooting
  • Remote support using SCCM
  • Managing user accounts via Active Directory
What we expect from you

What we expect from you

  • Enrolled in a related degree program, such as computer science, information technology, or a related field
  • Basic knowledge of computer hardware, software, and networking
  • Good English communication skills , both verbal and written
  • Strong organizational and problem-solving skills
  • Ability to work well in a team environment and handle multiple tasks.
  • Customer-focused approach to support and problem resolution
Responsibilities

Responsibilities

  • Respond to incoming support requests via phone, email, and chatTake an active part in customer satisfaction through service interactions
  • Troubleshoot technical issues and provide solutions in a timely manner
  • Escalate more complex issues to senior team members as needed
  • Document all support interactions in the service management system
  • Maintain a high level of customer satisfaction by effectively communicating with customers and keeping them informed of the status of their requests
  • Participate in training and development opportunities to enhance technical skills
  • Assist in the maintenance of hardware and software inventory
  • Collaborate with team members to identify and resolve systemic issues

Skopje Office

Quipu Regional Office Skopje operates since 2004 and has currently around 65 employees – this fact makes Quipu one of the oldest and most stable companies that is active in the Macedonian IT market. In 2023, we relocated to a central and lively space, in an attractive location near Skopje City Centre.

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Skopje Office

More details

You will have the opportunity to be familiarized with:

  • Microsoft Exchange and Exchange Online
  • Office 365 and Intune
  • Service Desk MSP
  • Active Directory and SCCM
  • End user services ex. printing as a service

Besides technical skills, you will be able to learn about:  

  • Development, implementation and maintenance of software solutions in accordance with our company standards and policies
  • Take an active part in customer satisfaction through service interactions
  • Banking business logic
  • Participate in a team-oriented, dynamic and international working environment

 

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 23053 at joinus@quipu.de, by 20.05.2023.

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