IT Operations Manager – Tirana

IT Operations Manager – Tirana

We are looking for an IT Operations Manager to join our team in Tirana, Albania!

What your responsabilities are

What your responsabilities are

  • Accountable for overall service quality, service level management, and controls

  • Maintain a strong on-site presence at the Bank premises, aiming for approximately 60% on-site and 40% remote (Quipu office, home office)

  • Responsible for ensuring optimal availability and continuous performance optimization of IT infrastructure components and applications.

  • Owner of the 360-degree meetings with IT & business stakeholders to help build, grow, and maintain customer relationships.

  • Ensure IT systems and operations comply with applicable laws and regulations.

What you bring to the team

What you bring to the team

  • Experience of managing IT and/or project management for 5 years and more

  • Experience in working with geographically distributed and remote team members.

  • Experience in working in a multicultural environment.

  • Strong analytical and critical thinking skills

  • A balance of business understanding and technical skills.