Global Service Desk Technician (Freelance)

Global Service Desk Technician (Freelance)

We are looking for a Global Service Desk Technician (Freelance) in Albania.

Experience

Experience

  • Experience working within Active Directory, MS Exchange and within a Cisco network environment
  • Experience working with and supporting an Office 365 environment
  • Knowledge of ITIL processes and working with a ticket management solution is preferable
  • A degree in an IT-related field is preferable
Skills

Skills

  • Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
  • Flexible, prepared to face new situations and to adapt to new environments
  • Well-organized person who can multitask, work independently or as part of a team and has the ability to prioritize work under pressure
  • Excellent English language skills, both spoken and written
Responsibilities

Responsibilities

  • Processing and fulfilment of service requests
  • Ensuring the availability and performance of IT systems
  • Planning, installation, configuration and testing of new IT systems
  • Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
  • Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
  • First and second level customer support and cooperation with external service providers
  • Ticket management and escalation to / collaboration with third level support

Explore

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 23059 at joinus@quipu.de, by 08.06.2023.

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