In a digital financial services ecosystem, a field application is a convenient channel that extends the financial institution’s outreach to as many clients as possible, outside the branches. The field application can be used by employees or authorized third-party agents on behalf of the financial institution for customer onboarding and customer care for loan and retail products.
Reaching out to clients remotely is not only a growth factor for you, but also a way of reducing your risks by effectively managing your loan portfolio via field agents and making use of our monitoring features. At the same time, you will be supporting financial inclusion and banking literacy for those who are still unable to visit a branch or use an online application on their own.
In this way, clients from remote locations, including rural areas without internet coverage, can be approached, who would otherwise have difficulties getting to a physical branch and accessing lending support, for instance. The field application is a reliable, straightforward, and secure solution for providing financial services to clients in a location that is most convenient to them.
Why use our field application?
- Reach customers in remote areas, anytime and anywhere, curating and increasing your market share, without having to expand your branch network.
- Accelerate financial inclusion, offering significant benefits to those you are reaching.
- Improve customer experience and brand reputation by offering greater convenience and faster and safer operations.
- Scalability for your financial institution: extend your reach when you are prepared, as you grow and are able to extend solutions to as many customers as you want, new or existing ones.
- Flexibility and cost-efficiency: integration with other systems using APIs is possible, no more double entries, which means lower operational expenses and faster results.
- Go fully online and support the digitalization agenda with scoring module, document management system and paperless operations, reducing costs.
- More than an onboarding tool, the field application supports cash operations, savings and loan management, even in offline mode
- Meet your customers where they are and have an extension of your branch everywhere – in the kiosk, corner shop or on the field, extending your operations to a larger number of customers
What kind of operations are supported by our field application for agency banking?
- Client onboarding
- Account opening
- Loan application
- Card application
- Client monitoring
- Cash operations
The advantages of our field application:
- It works great on Android, making it a safe and easy to use application on a smartphone or on a tablet.
- It supports offline mode, allowing for data synchronization as soon as a connection to the internet is available. This will make it possible to reach clients in remote areas, where there is no internet coverage
- It can be integrated with any core banking system
- It offers the possibility of collecting various data that can be used for customization and making the lending decision, according to legal requirements and the needs of the financial institution.
- It offers cash operations support (cash-in/cash-out)
The Administration module includes:
- User management with access rights management according to roles and responsibilities
- Monitoring of the activity, with control and supervision, improving performance
- Customization of the application at institution level, dictating how the mobile app works, including process design
- Flexible forms, customizable based on individual business and client category needs, with optional steps to configure with
- Smart data entry with dictionary support (predefined list of values to select from)