System Administrator Shared Services Infrastructure – Identity Management

We are looking for a System Administrator Shared Services Infrastructure – Identity Manager to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks specialising in providing SMEs’ financial services.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world – in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania – enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

  • Participates in the design of the focus solutions for Quipu and its customers
  • Operates the focus solutions through performing software and configuration updates as prescribed by internal procedures and guidelines
  • Ensures focus solutions performance through monitoring, analysis and tuning, troubleshooting issues and escalating to higher layers of support as prescribed by company procedures and guidelines
  • Secures focus solutions according to the company policies, procedures and guidelines
  • Participates in projects aimed at delivering improvements in the areas of the focus solutions both internally and for the company’s customers
  • Functions as a high-level point of escalation in the Incident and Problem management processes
  • Ensures accurate and consistent updates to the Configuration Management Database
  • Assists the Change Management process in assessing the impact of the non-standard requests for change
  • Assists the Release Management process during the release cycle, developing standardized configuration items
  • Assists the Availability Management and IT Continuity Management by providing data for projected service availability analysis for the focus solutions
  • Participates in the Capacity Management process with planning for future acquisitions and upgrades to equipment and software in the areas of the focus solutions
  • Participates in developing and sustaining security awareness and user training programs
  • Continuously documents network infrastructure and changes affecting it

Skills and experience we expect from you:

  • Bachelor degree in IT-related area or relevant experience (minimum 3, preferred 5 years) as a Microsoft Server Administrator
  • Strong experience of designing, implementing, supporting and troubleshooting complex enterprise-level Microsoft environments with the ability to resolve issues or escalate in a concise manner
  • MCP level certification in one of the areas of the focus solutions is considered a plus
  • ITIL Foundations level certification
  • Automation and scripting abilities preferably PowerShell
  • Strong knowledge in designing, managing and operating the following Microsoft Technologies:
    • Active Directory Domain Services
    • Active Directory Federation Services
    • Active Directory Certificate Services
    • Group Policy Object
    • Identity Management
    • Network Time Protocol
    • Remote Desktop Services/ Remote App
    • Domain Name Server
    • Dynamic Host Configuration Protocol
    • Proxy Technologies
    • Azure identity related technologies
  • Ability to work in a multicultural environment
  • Ability to write technical documentation
  • Good working knowledge of English language

What we offer:

  • Excellent team-oriented, dynamic and international working environment
  • Challenging, engaging and varied tasks
  • Personal and technical skills development with certified trainings
  • Modern workspace close to city centre
  • Travel possibilities
  • Private health insurance 

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 21035 at joinus@quipu.de, by 15.12.2021.