Monitoring Engineer

For our office in Prishtina, Kosovo, we are looking for a motivated and enthusiastic Monitoring Engineer (m/f/d) Job-ID: 21038 to join our international team as soon as possible.

Main tasks and responsibilities:

  • Provide customer service and first-level IT support via a ticket management solution, phone call and Skype
  • Analyse fraud alerts generated by our Fraud Monitoring System
  • Perform risk assessment, detect and escalate potential Fraud
  • Monitor hardware and application resources for service availability
  • Incident Management via the detection, preventing, restoration or escalation of incidents
  • Perform predefined support activities for Call Centre service


  • Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
  • University Degree in a scientific field (Computer Science, Engineering, etc.)
  • Flexibility and reliability to work in 24/7 shifts
  • Good attitude towards learning new topics
  • Customer-oriented and good communication skills
  • Highly proficient in spoken and written English
  • Knowledge of Electronic Financial Transactions (preferable)
  • Experience with monitoring tool SolarWinds (optional)
  • Experience with network and communications (optional)
  • Experience in Fraud Detection methods and applications (preferable)

Our offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  • Challenging and varied work
  • Flat management structure
  • Long-term prospects with plenty of opportunities for professional development and growth
  • Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including CV, motivation letter, and salary expectation, via the following e-mail address:

The deadline for receiving applications is 24th October 2021. Please include the Job-ID in your application.