IT Operations Manager – Bucharest

Experience of managing IT and/or project management for 5 years or more

Experience in working with geographically distributed and remote team members

Experience in working in a multicultural environment

Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree is preferred.

Strong analytical and critical thinking skills

Strong organizational and presentational skills

Demonstrates a balance of business understanding and technical skills.

To be able to identify and resolve problems in a timely manner by collecting and analyzing information, making, or requesting technical decisions to achieve expected business results.

Highly proficient in spoken and written English to articulate complex technical topics to non-technical colleagues.

Strong project management skills, with experience in maintaining project portfolios. ITIL and/or PMP certification would be a plus

Accountable for overall service quality, service level management, and controls

Responsible for ensuring optimal availability and continuous performance optimization of IT infrastructure components and applications

Owner of the 360-degree meetings with IT & business stakeholders to help build, grow, and maintain customer relationships.

Support the Client in the development of the IT Strategic and Operational Plans aligned with strategic objectives.

Ensure IT systems and operations comply with applicable laws and regulations

Advise and support the Client on the preparation and execution of the annual IT budged

Support the Client in the processes associated with internal/external audits and supervision engagements lead remediation of related risks, deficiencies, gaps, or issues

Coordinate BCP Test activities and participate in crisis management situations ensuring coordination and collaboration with teams and respective IT providers

Escalation points for the incident, problem, and change management processes

Oversee and manage the IT Project Portfolio

Lead and inspire the IT team, promoting a culture of collaboration and continuous improvement.