Global Service Desk Technician

For our office in Frankfurt, Germany, we are looking for an experienced, motivated and enthusiastic Global Service Desk Support Technician (m/f) (Job-ID: 20015) to join our international team at the earliest possible date.

Main tasks and responsibilities:

• Processing and fulfilment of service requests
• Ensuring the availability and performance of IT systems
• Planning, installation, configuration and testing of new IT systems
• Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
• Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
• First and second level customer support and cooperation with external service providers
• Ticket management and escalation to / collaboration with third-level support

Requirements & attributes:

• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
• Excellent English language skills, both spoken and written (German language skills are a strong advantage)
• Experience working within Active Directory, MS Exchange and within a Cisco network environment
• Knowledge of ITIL processes and working with a ticket management solution is preferable
• Experience working with and supporting an Office 365 environment
• A degree in an IT-related field is preferable
• Class B driving license is an advantage

Our offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for professional development and growth
• Excellent team-oriented and international working environment

If you think you fit the profile, we look forward to receiving your application in English, including your CV, a motivation letter and salary expectations via the following e-mail address:

The deadline for the submission of applications is 9th November 2020. Please include the Job-ID in your application.