Global Service Desk Support Technician

We are looking for a Global Service Desk Support Technician to join our team in FRANKFURT.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world, enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfill their potential.

What your key responsibilities will be:

  • Processing and fulfillment of service requests
  • Ensuring the availability and performance of IT systems
  • Planning, installation, configuration, and testing of new IT systems
  • Installation, setup, configuration, and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
  • Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
  • First and second-level customer support and cooperation with external service providers
  • Ticket management and escalation to / collaboration with third-level support

Skills and experience we expect from you:

  • Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
  • Well-organised person who can multitask, work independently or as part of a team, and has the ability to prioritise work under pressure
  • Excellent English language skills, both spoken and written (German language skills are a strong advantage)
  • Experience working within Active Directory, MS Exchange, and within a Cisco network environment
  • Knowledge of ITIL processes and working with a ticket management solution is preferable
  • Experience working with and supporting an Office 365 environment
  • A degree in an IT-related field is preferable
  • Class B driving license is an advantage

What we offer:

  • Excellent team-oriented, dynamic, and international working environment
  • Challenging, engaging, and varied tasks
  • Personal and technical skills development with certified trainings
  • Modern workspace with very good public transport connection
  • Inhouse German classes
  • Travel possibilities
  • 30 paid vacation days
  • Job Rad and Job Ticket

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 22042 at, by 17.10.2022.