Global Service Desk Support Technician

Global Service Desk Support Technician

We are looking for a Global Service Desk Support Technician to join our team in Prishtina, to process and fulfil service requests and ensure the availability and performance of IT systems.

 

What we expect from you

Experience

Experience

  • Experience working within Active Directory, MS Exchange, and within a Cisco network environment
  • Experience working with and supporting an Office 365 environment
  • A degree in an IT-related field is preferable
Skills

Skills

  • Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
  • Well-organised person who can multitask, work independently or as part of a team, and has the ability to prioritise work under pressure
  • Excellent English language skills, both spoken and written (German language skills are a strong advantage)
  • Knowledge of ITIL processes and working with a ticket management solution is preferable
  • Class B driving license is an advantage
Responsabilities

Responsabilities

  • Processing and fulfillment of service requests
  • Ensuring the availability and performance of IT systems
  • Planning, installation, configuration, and testing of new IT systems
  • Installation, setup, configuration, and operational support of workstations and VoIP telephony services for colleagues and clients
  • Troubleshooting and problem solving of both hardware and application issues

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

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Prishtina Office

More details

  • Processing and fulfillment of service requests
  • Ensuring the availability and performance of IT systems
  • Planning, installation, configuration, and testing of new IT systems
  • Installation, setup, configuration, and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
  • Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
  • First and second-level customer support and cooperation with external service providers
  • Ticket management and escalation to / collaboration with third-level support

 

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 22051 at joinus@quipu.de, by 30.10.2022.