First Level Support Engineer

We are looking for a First Level Support Engineer to join our team in Prishtina, to provide customer service and first-level IT support via a ticket management solution, phone calls and MS Teams.

What we expect from you

Experience

Experience with ticket management and dispatching (preferable)
Experience with network and communications (optional)
Experience in Fraud Detection methods and applications (preferable)
University Degree in scientific field (Computer Science, Engineering, etc.)

Skills

Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
Flexibility and reliability to work in 24/7 shifts
Positive attitude towards learning new topics
Customer oriented and good communication skills
Highly proficient in spoken and written English

Responsibilities

Provide customer service and first level IT support via a ticket management solution, phone call and MS Teams
Analyse fraud alerts generated by our Fraud Monitoring System
Perform risk assessment, detect and escalate potential Fraud
Monitor hardware and application resources for service availability
Incident Management via the detection, preventing, restoration or escalation of incidents
Perform predefined support activities for Call Centre service

Prishtina Office

Quipu Card Personalisation Centre in Prishtina was founded in 2004 and it is a modern and flexible centre for card personalisation and maintenance of automated equipment (ATMs and POS terminals), owned by Quipu.

Explore

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 23008 at joinus@quipu.de, by 24.02.2023.

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