We are looking for a Customer Support Engineer to join our team in Prishtina.
Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world, enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.
What your key responsibilities will be:
- Walk customers through a range of processes and assist them in different areas related to Quipu applications troubleshooting
- Understanding customers’ needs and fulfilling them promptly
- Managing first level support tickets
- Escalation of tickets with pre-analysis and investigation results when required
- Maintain systems documentation including guidelines and forms
- Organize training material for our clients and provide on-site trainings
- Follow up of service incidents and contribution to their resolution
- Active support in systems maintenance tasks
- Achieve the general knowledge of Quipu Processing Centre Services on customer-based level
Skills and experience we expect from you:
- University Degree preferable in scientific field (Computer Science, Engineering, etc.)
- Ability to manage customer information with a high level of attention to detail
- Comfortable in travelling and working face-to-face with the clients
- Excellent English language skills, both spoken and written
- Ability to adapt to dynamic work environment
- Grasp new knowledge in a short time
- Knowledge of Electronic Financial Transactions processing (optional)
What we offer:
- Excellent team-oriented, dynamic and international working environment
- Challenging, engaging and varied tasks
- Personal and technical skills development with certified trainings
- Modern workspace close to city centre
- Travel possibilities
- Private health insurance
If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 22007 at joinus@quipu.de, by 07.03.2022.
