We are looking for a Global Service Desk Support Technician to join our team in SKOPJE.
Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world, enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.
What your key responsibilities will be:
- Processing and fulfilment of service requests
- Ensuring the availability and performance of IT systems
- Planning, installation, configuration and testing of new IT systems
- Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
- Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
- First and second level customer support and cooperation with external service providers
- Ticket management and escalation to / collaboration with third-level support
Skills and experience we expect from you:
- A degree in an IT-related field is preferable
- Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
- Flexible, prepared to face new situations and to adapt to new environments
- Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
- Experience working within Active Directory, MS Exchange and within a Cisco network environment and experience working with and supporting an Office 365 environment
- Knowledge of ITIL processes and working with a ticket management solution is preferable
- Excellent English language skills, both spoken and written
What we offer:
- Excellent team-oriented, dynamic and international working environment
- Challenging, engaging and varied tasks
- Personal and technical skills development with certified trainings
- Modern workspace
- Travel possibilities
- 25 paid vacation days
- Private health insurance
If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 21050 at joinus@quipu.de, by 08.05.2022.
