Global Service Desk Support Technician

We are looking for a Global Service Desk Support Technician to join our team in SKOPJE.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world, enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

  • Processing and fulfilment of service requests
  • Ensuring the availability and performance of IT systems
  • Planning, installation, configuration and testing of new IT systems
  • Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
  • Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
  • First and second level customer support and cooperation with external service providers
  • Ticket management and escalation to / collaboration with third-level support

Skills and experience we expect from you:

  • A degree in an IT-related field is preferable
  • Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
  • Flexible, prepared to face new situations and to adapt to new environments
  • Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
  • Experience working within Active Directory, MS Exchange and within a Cisco network environment and experience working with and supporting an Office 365 environment
  • Knowledge of ITIL processes and working with a ticket management solution is preferable
  • Excellent English language skills, both spoken and written

What we offer:

  • Excellent team-oriented, dynamic and international working environment
  • Challenging, engaging and varied tasks
  • Personal and technical skills development with certified trainings
  • Modern workspace
  • Travel possibilities
  • 25 paid vacation days
  • Private health insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.
Send us your application including CV, motivation letter, salary expectations and Job ID 21050 at, by 08.05.2022.